Troubleshooting

If you have a problem that you don't see here, please contact us!

Error: Couldn't resolve host name

Does your code call the Snowdrop MRS domain name we supplied you? If you used the example code in the quickstart, it does not contain a valid domain. You should replace the regional-snowdrop-domain-goes-here.com in your code.

401 Error: Invalid apiKey

You must specify the X-Api-Key value in the Headers, as in the Quick Start guide. Make sure your code has the API Key that Snowdrop supplied you. If you do not have an API key, please contact us.

404 Error: Not Found

Are you sure you have specified the full URL correctly? It is easy to miss out components of the URL. Make sure you contain the /api/v3/ part. It should read: https://regional-domain-goes-here.com/api/v3/merchant?merchant_name=mcdonalds&type=extended&location=london&country=GBR or https://regional-domain-goes-here.com/api/v3/merchant/list